Engage your guests the way
a movie engages its audience
Chatbot and Messenger web widget for hotel's website
Get to know your website visitors. Let them chat with you when visiting your hotel’s website and continue communication after they leave the page. Turn every lead into a guest. Save time of your staff and drive Direct Bookings.
Customer's details and insights
Know your guests the moment they book a room, from any booking channel. Check their preferences and interests and start building a relationship before their arrival. Send special wine tour offer to a wine lover, or surprise an art lover with complimentary tickets to a nearby gallery.
Communicate with your guests in real time. Use social messaging (like Facebook Messenger and Whatsapp) and SMS texts to solve their problems, answer their questions and offer highly personalized and curated experiences. 13% of chat inquiries end up with a Direct Booking.
Use guest’s insight to personalize every interaction. It’s the single most important thing that drives revenue and satisfaction. Make every guest feel special.
Booking channel integration
Genyun can be integrated with your hotel’s PMS and provides relevant guest details in real time.